HONEYWHITE HOMES

PRIVACY & COOKIE POLICY

At Honeywhite Homes Ltd. (“Honeywhite Homes”, “we”, “us”), we’re committed to protecting and respecting your privacy. This policy, together with the Website Terms of Use (www.honeywhitehomes.com), sets out the basis on which we will process any personal data we collect from you or that you provide to us through your use of the website and our services (http://www.honeywhitehomes.com) (“Website”).

This Policy explains when and why we collect personal information about people who visit our website or who speak to us over the telephone, via e-mail or online, how we use that data, the conditions under which we may disclose it to others, and how we keep it secure.

WHO ARE WE?

We’re Honeywhite Homes Ltd, a serviced apartment booking agent, reg. No. 16299785 in England and Wales. Our head office is Flat 2 Hinton House, Jubilee Road, Waterlooville, Hampshire PO7 7QX. Our Data Protection Officer is Jessie Stacey, email: honeywhitehomesltd@gmail.com, 07869742213. We are registered as a data controller with the ICO (www.ico.org.uk). Our registration number can be found on the online register.

HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you use our website, when you contact us by e-mail or telephone about our products and services, when you stay with us or if you register to receive one of our newsletters or e-mail updates.

WHAT TYPE OF INFORMATION IS COLLECTED FROM, OR ABOUT, YOU?

We only ask for the information required to process your enquiry and reservation. The personal information we collect might include a recognised form of Government Identification (Passport or Driving Licence), your name, address, email address and IP address. We may also need to collect the names of other guests over 18 years of age. We also collect details about your accommodation requirements such as budget, length of stay, and accommodation type. If your employer uses our services to book accommodation for you, we may collect this information from them rather than directly from you.

When you visit our website we collect some cookie information regarding your use of the website and this is used to help us improve the service we deliver. Cookie information can include your IP address, the browser you’re using and your language settings.

If you purchase a product or service from us and pay by card, your card information is not held by us. It is collected by our third-party payment processors (Stripe), who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Your payment card details and Government Identification are required for all bookings to be processed in order to confirm your reservation. This will be required via our online check-in forms, due to the company providing self-service accommodation.

HOW IS YOUR INFORMATION USED?

We may use your information to:

  • Process orders that you have submitted;

  • Carry out our obligations arising from any contracts entered into by you relating to the booking of any short-term serviced apartments/accommodation;

  • Seek your views or comments on the services we provide;

  • Notify you of changes to our services;

  • Send you communications which you have requested and that may be of interest to you;

  • Promote activities or services from our associated companies;

  • Confirm your identity so that we can provide you with goods and services.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will hold your personal information on our systems for as long as is necessary for the relevant activity or as long as it is set out in any relevant contract you hold with us. In addition, we are legally required to hold some types of information to fulfil our statutory obligations this may be up to 6 years after your last booking for the purpose of auditing and complying with regulatory bodies such as HMRC.

We review our retention periods for personal information on a regular basis.

None of your personal information is shared unless you request that we reserve your chosen accommodation. If you would like to proceed with a reservation, we will pass on the relevant personal information to the property provider. This will allow them to allocate an apartment to you and, if applicable, any other travellers in your group.

Furthermore, if you have opted in when making your enquiry, we will send you marketing materials such as our monthly newsletter that details promotions, special offers, and discounted rates. Depending on your preferences, we may send you further correspondence from time to time.

WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors, and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (e.g. to manage a short-let booking or property matter we have been instructed to administer). However, we disclose only the personal information that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own marketing purposes.

We do not release your information to third parties beyond our network unless you have requested us to do so, or we are required to do so by law (e.g. court order or for the prevention of fraud or other crime).

We may disclose your information in the event that we sell the business, merge or acquire another business, or need to establish or defend a legal claim.

OUR WEBSITE

When someone visits www.honeywhitehomes.com, we use Google Analytics to collect standard internet log information and visitor behavior patterns. This information is processed in a way that does not identify anyone.

Further information can be found at: https://privacy.google.com/businesses/compliance/

SQUARESPACE

Squarespace is our email marketing tool. When you sign up to the mailing list on www.honeywhitehomes.com, your name and email address are stored in Squarespace and, by using our sign-up form, you consent to receiving marketing material via email from Honeywhite Homes Ltd.

SMOOBU

Our live short-let booking system is managed via Smoobu, a secure enterprise-grade solution used to manage apartment and house bookings and the associated customer data. Smoobu’s privacy policy can be found at: https://www.smoobu.com/en/privacy-policy/

CHILDREN’S PERSONAL DATA

You must be over 18 years of age to reserve accommodation with Honeywhite Homes. If children are travelling with you, we may ask their age for accommodation purposes (e.g. if a cot or high-chair is needed), but we do not require or store their personal details.

SOCIAL MEDIA

We are active on social media platforms to share updates, news, and promotions. Occasionally, we may contact you directly (e.g., if you win a competition). Your data will always be used in accordance with this policy and for legitimate business purposes only.

YOUR CHOICES

You can choose whether or not to receive marketing communications from us. We will not contact you for marketing by email, phone, or text unless you have provided prior consent. You can opt out at any time by emailing: honeywhitehomesltd@gmail.com or message 07869742213.

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

To update your information or correct inaccuracies, contact:

Honeywhite Homes Ltd
2 Hinton House
Jubilee Road
Waterlooville
Hants PO7 7QX

📞 07869742213
📧 honeywhitehomesltd@gmail.com

You have the right to:

  • Request a copy of the data we hold about you;

  • Rectify or erase personal data;

  • Object to or restrict processing;

  • Request data portability;

  • Withdraw consent at any time (where applicable).

We will respond within 1 month and do not charge for requests.

SECURITY OF INFORMATION

While we take all reasonable precautions, no data transmission over the Internet is 100% secure. Sensitive data (e.g., payment information) is encrypted. We ensure your personal data is securely stored and accessed only by those who need it for legitimate business reasons.

TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE

Your information may be transferred outside the EU for operational purposes (e.g., hosting or support). Where this occurs, we take appropriate steps to safeguard your data.

CHANGES TO THIS POLICY

Any updates to this privacy policy will be posted on this page.

THE INFORMATION COMMISSIONER’S OFFICE (ICO)

To lodge a complaint, visit: https://ico.org.uk/concerns/

COOKIE POLICY

We use cookies to improve your browsing experience. These include:

  • Strictly necessary cookies – Required for core website functionality.

  • Performance cookies – Help us analyse usage and improve our site.

  • Functionality cookies – Recognise your preferences when you return.

  • Targeting cookies – Track your interaction with the site for analytics purposes.

You can manage cookies via your browser settings.

For Google Analytics opt-out: [https://

tools.google.com/dlpage/gaoptout](https://tools.google.com/dlpage/gaoptout)

More on cookies: www.allaboutcookies.org

Honeywhite Homes LTD